Cancellation and Refund Policy

Effective date: 28 August 2026

Divine Love Solution, operated by Astrologer Naresh Shastri (“Divine Love Solution,” “we,” “us” or “our”), provides private astrology consultations and spiritual guidance concerning marriage, love, relationships, family circumstances and related personal matters.

This policy explains how payments, cancellations, rescheduling requests, professional work, approved expenses, service concerns and refund requests are handled. It applies to services booked through our website, telephone, WhatsApp, email or another communication channel operated by Divine Love Solution.

Please read this policy before making a payment. By confirming a booking and paying the stated fee, the client acknowledges that they have reviewed and accepted these conditions.

Important Summary

• Clients pay for professional time, analysis, guidance, agreed work and approved expenses—not for a guaranteed personal outcome.
• Fees become non-refundable once a booking is accepted, professional time is reserved, preparation begins, information is reviewed or the agreed work is commenced.
• A change of mind, dissatisfaction or failure to obtain a desired marriage or relationship outcome does not create a right to a refund.
• Properly disclosed and approved expenses become non-refundable once they are incurred.
• Eligible bookings may be rescheduled once if sufficient notice is provided.
• Duplicate payments, incorrect charges and complete non-delivery by Divine Love Solution will be reviewed.
• Nothing in this policy excludes a consumer right that cannot lawfully be excluded.

This summary should be read together with the complete policy below.

Nature of Our Services

Astrology and spiritual guidance are interpretive and personal services. A consultation may involve consideration of the information supplied by the client, astrological analysis, discussion of the client’s circumstances, spiritual guidance and other work specifically agreed before payment.

These services do not control another person’s decisions, feelings or behaviour. Marriage, reconciliation, family acceptance, communication between partners and future personal events are influenced by individual choices and circumstances outside our control.

We do not guarantee marriage, reconciliation, the return of a partner, family approval, the removal of every disagreement, or any other particular outcome. We also do not guarantee that an event will occur within a stated number of days.

What the Client Is Paying For

The fee paid by a client is consideration for the professional service agreed before payment. Depending on the booking, the fee may cover:

• consultation and communication time;
• review of birth details and personal information;
• personalised astrological analysis;
• preparation carried out before or after a consultation;
• time reserved specifically for the client;
• agreed spiritual guidance or related work;
• administrative and service coordination;
• separately approved materials; and
• separately approved third-party expenses.

The fee is charged for the professional time, effort, experience and resources applied to the service. It is not a payment that becomes earned only if the client’s desired result occurs.

Once professional work begins, the payment is not held in reserve or escrow for a future refund. It may be applied to professional time, preparation, resources, operational costs and approved expenses necessary to provide the agreed service.

Information Provided Before Payment

Before requesting payment, we will explain the material details of the service, including:

• the nature of the service being offered;
• the amount payable;
• whether the payment is for a single consultation or a broader agreed service;
• the expected method of communication;
• any important service limitations; and
• any separately known material or third-party charges.

The total amount payable for the agreed service will be communicated before payment. An additional service or expense will not be added without informing the client of its purpose and price.

Clients should ask for clarification before paying if they do not understand the service, fee or these conditions.

Client Authorisation to Begin Work

Work may begin shortly after payment is confirmed. By making payment after receiving the service description and this policy, the client authorises Divine Love Solution to:

• accept and confirm the booking;
• reserve professional time;
• review the information supplied;
• prepare for the consultation;
• begin personalised analysis;
• commence the agreed work; and
• incur any expenses separately approved by the client.

Where confirmation is obtained through WhatsApp, email or another written channel, that confirmation may be retained as evidence of the client’s authorisation.

When a Payment Becomes Non-Refundable

Except where applicable law requires otherwise, a payment becomes final and non-refundable when any one or more of the following occurs:

• the booking has been accepted and confirmed;
• professional time has been reserved for the client;
• the client’s birth or background information has been reviewed;
• preparation or personalised analysis has begun;
• the consultation has commenced;
• substantive guidance has been communicated;
• an agreed spiritual service or related work has started;
• personalised material has been prepared;
• the client has approved an expense that has been incurred; or
• the service has been completed or substantially delivered.

These conditions apply even if the client later decides not to participate, changes their mind, stops communicating or chooses not to use the guidance.

General No-Refund Rule

Subject to the limited exceptions stated in this policy and rights that cannot lawfully be excluded, all payments are final and non-refundable after the booking is accepted or work begins.

No refund will ordinarily be provided because:

• the client changes their mind;
• the client no longer wishes to continue;
• the client finds another astrologer or service provider;
• the client expected a different interpretation or recommendation;
• the guidance was not what the client hoped to hear;
• the client disagrees with the guidance provided;
• the client chooses not to follow the guidance;
• the client does not provide the information or cooperation needed;
• the client stops responding after work has begun;
• another person refuses to cooperate;
• the client’s personal circumstances change;
• the client expected faster progress;
• an expected event does not occur within a preferred timeframe; or
• the client experiences an outcome different from the one they desired.

Personal dissatisfaction is not, by itself, evidence that the agreed professional service was not performed.

Results and Personal Outcomes

The absence of a desired result does not create a right to a refund.

In particular, a refund will not be issued solely because:

• marriage remains delayed;
• a marriage proposal does not progress;
• a spouse or partner does not return;
• reconciliation does not occur;
• communication between two people does not improve;
• a husband or wife makes an independent decision;
• family members do not provide their approval;
• disputes continue or return;
• the client chooses not to continue the guidance;
• external events affect the situation; or
• the client believes that the result should have occurred sooner.

The service is the professional consultation, analysis, guidance and agreed work. It is not a contract for the guaranteed production of a marriage, reconciliation or other future event.

Approved Materials and External Expenses

Where an agreed service requires materials, assistance or a third-party expense, the nature and price of that expense will be communicated before the client is asked to approve it.

Once the client approves an expense and the relevant purchase, arrangement or work begins, that amount becomes non-refundable to the extent that it has been irreversibly spent or committed.

This may include reasonable costs of approved materials, personalised preparation, assistance or another expense directly connected with the agreed service.

Divine Love Solution is not required to disclose proprietary methods, internal operating details, internal profit margins or confidential working practices. However, the client will be informed of the total amount they are expected to pay and the material purpose of any additional charge.

An additional payment does not create or strengthen a guarantee of any particular result.

Additional Work and Further Payments

If additional work is suggested after the original service begins, the client will be free to accept or decline it.

Before an additional payment is collected, the client will be informed of:

• what the additional payment relates to;
• the amount payable;
• whether it is optional;
• whether any expense will become non-recoverable once approved; and
• the fact that it does not guarantee a particular outcome.

Declining additional work will not change the refund status of professional work or expenses already completed, commenced or committed.

We will not deliberately conceal charges, use false urgency or represent optional work as compulsory when it is not.

Packages, Instalments and Multi-Stage Services

Where a service is divided into stages or paid through instalments, each payment may relate to professional time, work or expenses for a particular stage.

An instalment already paid becomes non-refundable once the corresponding work or preparation has begun. Stopping a multi-stage service does not reverse charges for completed work, reserved time or expenses already incurred.

Any future unpaid stage may be stopped where no work or expense has yet been committed to that stage, subject to the written agreement made with the client.

We will not charge a client automatically on a recurring basis unless the recurring payment arrangement has been clearly explained and expressly accepted.

Cancellation by the Client

A client may cancel a booking by contacting us through the telephone number, WhatsApp number or email address displayed on our website.

Client cancellation does not automatically create a right to a monetary refund. Once the booking is confirmed or work begins, the general no-refund rule applies.

A cancellation request is considered received only when it has been acknowledged by Divine Love Solution. Sending a message without receiving acknowledgment does not confirm that an appointment has been cancelled or rescheduled.

Rescheduling a Consultation

A client may request one rescheduling opportunity by giving at least 24 hours’ notice before the agreed consultation time.

A rescheduled appointment:

• is subject to availability;
• should ordinarily take place within 30 days;
• cannot normally be transferred to another person;
• may be rescheduled only once; and
• does not create a right to a monetary refund.

A request made less than 24 hours before the appointment may be declined or considered at our discretion.

Repeated requests, prolonged unavailability or failure to attend the rescheduled appointment may require a new booking and payment.

Late Arrival and Missed Appointments

Clients are responsible for being available at the confirmed time and ensuring that their phone, internet connection and WhatsApp or other agreed communication service are functioning.

If a client:

• is more than 15 minutes late;
• does not answer the scheduled call;
• is unavailable despite reasonable contact attempts; or
• fails to attend without sufficient notice,

the appointment may be treated as missed.

A missed appointment represents professional time reserved for the client and is non-refundable. A new consultation may require a new payment.

Where a consultation begins late because of the client, it may still finish at the originally scheduled time so that other appointments are not affected.

When a Service Is Considered Commenced

A service may be considered commenced when we take any substantive step connected with the client’s booking, including:

• reviewing information supplied by the client;
• examining birth details or the stated circumstances;
• preparing a personalised analysis;
• reserving an agreed consultation period;
• communicating substantive observations or guidance;
• beginning agreed spiritual work; or
• arranging an approved material or external service.

Administrative confirmation alone may not always constitute complete delivery, but reserved professional time and preparation may still have value and may be non-refundable as stated in this policy.

When a Service Is Considered Delivered

A consultation or related service may be considered delivered when:

• the scheduled telephone, video or WhatsApp consultation has taken place;
• substantive guidance has been provided by call, message or voice note;
• personalised findings or a written interpretation have been sent;
• agreed work has been performed;
• the client has received the substantial benefit of the booked service; or
• the client prevents completion after a substantial part of the service has already been performed.

The client’s disagreement with the guidance does not mean that the service was not delivered.

Technical Interruptions

If a consultation is interrupted by a temporary telephone, internet, device or platform problem, we will make a reasonable effort to:

• reconnect;
• continue through another agreed communication method;
• complete the remaining portion later; or
• arrange an alternative appointment.

A temporary technical problem does not create a right to a refund where the service can reasonably be continued or rescheduled.

If Divine Love Solution is completely unable to provide the paid service and no reasonable alternative can be supplied, the matter will be reviewed under the limited refund circumstances in this policy.

Cancellation or Postponement by Divine Love Solution

We may postpone or cancel an appointment because of illness, emergency, technical failure, safety concerns, inappropriate client conduct, inaccurate booking information or another reasonable circumstance.

Where possible, the client will first be offered an alternative appointment or another reasonable method of receiving the agreed service.

If Divine Love Solution cancels and cannot provide the paid service within a reasonable period, the amount relating to the undelivered service will be reviewed for an appropriate refund or other remedy required by law.

No compensation will be payable for indirect loss, travel, loss of time, lost opportunity or another consequential expense arising from a postponed appointment.

Inaccurate or Incomplete Client Information

The quality and relevance of personalised guidance may depend on the accuracy of information supplied by the client.

A refund will not be provided where the service is affected by:

• an incorrect date, time or place of birth;
• incomplete relationship or marriage information;
• information deliberately withheld by the client;
• misleading statements;
• photographs or information supplied without proper authority;
• a material change that was not communicated; or
• the client’s failure to answer reasonable questions needed for the service.

Correcting significant information after work has begun may require further professional time and an additional fee, which will be explained before additional work starts.

Third-Party Decisions and Consent

Divine Love Solution cannot compel or control a spouse, partner, prospective partner, family member or any other person.

The client remains responsible for respecting the privacy, consent, safety and legal rights of other people. We do not accept requests involving unlawful surveillance, threats, coercion, deception, harassment or harm.

A refund will not be issued because another person exercised their independent choice or refused to participate.

Inappropriate Conduct and Refusal of Service

We may refuse, suspend or end a service where a client:

• uses abusive, threatening or discriminatory language;
• requests unlawful or harmful conduct;
• attempts to intimidate or harass any person;
• supplies fraudulent information;
• misuses our communications;
• demands guaranteed control over another person;
• makes repeated unauthorised payment claims; or
• materially breaches our Terms and Conditions.

Where professional time has been reserved, work has begun or expenses have been incurred, ending the service for such conduct will not ordinarily result in a refund.

False or Unsupported Claims

A statement that “no work was done” or “no service was received” will be assessed against the available records.

Relevant records may include:

• the service description provided before payment;
• the client’s written acceptance;
• payment receipts and transaction references;
• appointment and call records;
• WhatsApp or email communications;
• information supplied by the client;
• consultation summaries and progress messages;
• records of work performed;
• delivery records; and
• records of approved expenses.

A refund request will not be accepted merely because it is made after the work has been performed. Where records show that the client authorised the work and the agreed service was commenced or delivered, Divine Love Solution may reject the request.

This provision does not prevent a client from reporting a genuine service concern or exercising rights available under applicable law.

Chargebacks and Payment Disputes

Clients are encouraged to contact us before initiating a chargeback or payment-platform dispute so that the matter can be reviewed promptly.

Where a chargeback or payment dispute is inconsistent with the booking and service records, we may provide relevant evidence to the bank, card issuer, UPI provider or payment platform. That evidence may include:

• the client’s acceptance of the service and policy;
• booking and payment confirmations;
• communication records;
• appointment records;
• evidence of work performed;
• delivery evidence; and
• records of approved expenses.

We may suspend further services while a payment dispute remains unresolved.

Knowingly making a false payment claim does not convert a properly delivered service into a refundable transaction. Nothing in this section prevents a client from using a lawful dispute process.

Circumstances That Will Be Reviewed

A payment will be reviewed where:

• the same transaction was charged more than once;
• an amount greater than the agreed amount was collected by mistake;
• payment was received but the booking was not accepted and no work began;
• Divine Love Solution did not commence or provide the agreed service;
• Divine Love Solution cancelled the service and could not provide a reasonable alternative;
• a material service issue is established and a remedy is required by law; or
• another refund right cannot legally be excluded.

Where only part of a service remains undelivered, the review may take account of professional work already performed, time already reserved and properly disclosed expenses already incurred.

A review does not automatically mean that a refund will be approved.

How to Submit a Payment or Service Concern

A client requesting review should provide:

• their full name;
• telephone number;
• booking date;
• payment date and amount;
• transaction reference;
• description of the booked service;
• explanation of the concern; and
• supporting screenshots or documents, where relevant.

Requests should be sent to the contact details published below. We may request additional information reasonably required to verify the booking, payment or service delivery.

For faster investigation, clients should contact us within seven days after becoming aware of the issue. This requested reporting period does not remove a right that cannot lawfully be limited.

Approved Refund Processing

Where a refund is approved, it will ordinarily be initiated through the original payment method within 7 to 10 business days after approval.

The receiving bank, card issuer, UPI provider or payment platform may require additional processing time. We are not responsible for delays caused solely by the financial institution after the refund has been correctly initiated.

No cash refund will be provided for a digital payment unless reasonably necessary and properly documented.

Offers, Discounts and Promotional Payments

A discounted or promotional fee does not change the nature of the service or create a guaranteed result.

Promotional payments remain subject to this policy. Discounts cannot normally be converted into cash, transferred to another client or combined with another offer unless expressly stated.

Any material conditions attached to an offer will be disclosed before payment.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or override a consumer right or legal remedy that cannot lawfully be excluded.

If any part of this policy is found unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Grievance and Complaint Handling

Questions concerning cancellations, payment errors, service delivery or this policy may be sent to:

Divine Love Solution

Operated by: Astrologer Naresh Shastri

Phone and WhatsApp: +91 85296 90370

Email: info@DivineLoveSolution.com

Website: https://divinelovesolution.com

Grievance Officer

Name: Astrologer Naresh Shastri

Designation: Grievance Officer

Email: info@DivineLoveSolution.com

Telephone: +91 85296 90370

We will endeavour to acknowledge a consumer complaint within 48 hours and address it within one month, subject to the nature of the matter and receipt of the information needed to review it.

Changes to This Policy

We may update this policy to reflect changes in our services, payment methods, business practices or legal obligations.

The policy ordinarily applicable to a booking will be the version made available when the booking and payment were confirmed. A later change will not be used retroactively to remove a right already available to a client.

Related Policies

This Cancellation and Refund Policy should be read together with our:

• Terms and Conditions;
• Privacy Policy;
• Disclaimer; and
• any written service description supplied before payment.

Where there is an inconsistency, applicable law and any specific written conditions clearly agreed before payment will take priority.