Terms and Conditions

Last updated: 28 August 2026

These Terms and Conditions govern your access to the Divine Love Solution website and your use of our astrology and spiritual-guidance consultation services.

Please read them carefully before booking or paying for a consultation. By using our website, submitting an enquiry, confirming an appointment or making a payment, you agree to these Terms together with our Privacy Policy, Disclaimer and Cancellation and Refund Policy.

If you do not agree with these Terms, please do not use the website or book a consultation.

1. About Divine Love Solution

Divine Love Solution provides private astrology and spiritual-guidance consultations through Astrologer Naresh Shastri.

Business name: Divine Love Solution

Consultant: Astrologer Naresh Shastri

Website: https://divinelovesolution.com

Telephone and WhatsApp: +91 85296 90370

Email: info@DivineLoveSolution.com

In these Terms, “Divine Love Solution,” “we,” “us” and “our” refer to the operator of the website and consultation service. “Client,” “you” and “your” refer to the person visiting the website, contacting us or purchasing a consultation.

2. Eligibility

Our website and consultations are intended for adults aged 18 and above.

By booking a consultation, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into an agreement
• The information you provide is accurate to the best of your knowledge
• You are requesting the consultation voluntarily
• You will use the consultation for lawful, personal purposes

We may decline or discontinue a consultation if we reasonably believe that the client is under 18, has provided a false identity, is acting without proper authority, or intends to misuse the service.

3. Nature Of The Service

Divine Love Solution offers astrology and spiritual guidance relating to matters such as:

• Love and relationship concerns
• Marriage delay or marriage timing
• Compatibility and communication
• Husband–wife disputes
• Family acceptance concerns
• Proposals, engagements and commitment
• Family and personal questions
• Other spiritual or astrological concerns accepted by us

Astrological interpretation is a matter of spiritual belief, experience and professional opinion. It is not an exact science, and different practitioners may reach different interpretations from the same information.

A consultation is intended to provide personal perspective, reflection and guidance. It does not determine the future with certainty and should not be treated as a promise that a particular event will occur.

4. No Guaranteed Outcome

We do not guarantee:

• That a marriage will take place by a particular date
• That a delayed marriage will be completed
• That a spouse, partner or former partner will return
• That disputes will end or reconciliation will occur
• That another person’s feelings, choices or behaviour will change
• That a proposal or engagement will be accepted
• That a family will approve a relationship or marriage
• That any suggested practice or remedy will produce a specific outcome
• That a client will experience the same result described in a testimonial
• Any legal, medical, financial, employment, fertility or other material outcome

Marriage and relationship outcomes depend on many factors, including communication, personal choices, consent, family circumstances and events outside our control.

Words such as “guidance,” “solution,” “remedy,” “clarity” or similar expressions describe the nature of the consultation and do not amount to a guarantee of success.

5. Personal Responsibility

You remain responsible for your own decisions, conduct and relationships.

You should not make an important decision solely on the basis of an astrology consultation. Where appropriate, you should obtain independent advice from a qualified legal, medical, financial or mental-health professional.

We are not responsible for decisions made by your spouse, partner, family members, employer, financial institution, government authority or another third party.

Nothing in a consultation creates authority for us to act on your behalf or communicate with another person unless a separate written arrangement has been expressly accepted.

6. Not Professional Medical, Legal Or Financial Advice

Our consultations are not a substitute for:

• Medical diagnosis or treatment
• Mental-health counselling or therapy
• Legal advice or representation
• Financial or investment advice
• Emergency services
• Domestic-abuse assistance
• Law-enforcement assistance

We do not advise clients to discontinue prescribed treatment, avoid professional assistance or ignore an order made by a court or government authority.

If you or another person may be in immediate danger, experiencing abuse, considering self-harm or facing a medical or mental-health emergency, contact the appropriate emergency service, law-enforcement authority or qualified professional immediately.

7. Requests We Do Not Accept

We may refuse or end a consultation involving:

• Violence, threats, revenge or intimidation
• Stalking, surveillance, harassment or blackmail
• Coercion or attempts to override another person’s consent
• Requests to control, force or manipulate another person
• Unauthorised access to another person’s telephone, messages, account or location
• Discrimination, exploitation or abuse
• Illegal financial activity, fraud or deception
• Sexual exploitation or any request involving a minor
• Medical, legal or financial guarantees
• Any activity that may violate another person’s privacy, dignity or legal rights
• Any other unlawful, unsafe or seriously inappropriate purpose

Refusal of such a request does not create an entitlement to demand that we provide a different prohibited service. Any refund for an unprovided consultation will be handled according to the Cancellation and Refund Policy and applicable law.

8. Information Provided By The Client

The quality and relevance of an astrological interpretation depend in part on the information available.

You are responsible for checking the accuracy of details such as:

• Name
• Date of birth
• Time of birth
• Place of birth
• Relationship status
• Relevant background information
• Details of the question being asked

We are not responsible for an interpretation affected by inaccurate, incomplete or misleading information supplied by you.

If you do not know an exact birth time, please state this clearly. We may proceed using the information available, but the scope or precision of the interpretation may be limited.

9. Information About Another Person

A marriage or relationship consultation may involve birth details or background information relating to a spouse, partner or prospective match.

By providing another person’s information, you confirm that:

• You are permitted to provide it
• You will share only what is reasonably necessary
• You are not using our service to harass, monitor or harm that person
• You understand that we cannot verify another person’s private thoughts, intentions or future decisions

Do not provide another person’s government identification, financial credentials, passwords, private communications or intimate photographs.

10. Enquiries And Preliminary Communication

A WhatsApp message, website enquiry, email response or short introductory telephone conversation does not itself constitute a complete paid consultation unless we expressly confirm otherwise.

Preliminary communication may be used to:

• Understand the general type of concern
• Explain consultation options
• Confirm availability
• Provide the duration and fee
• Request information needed to arrange the appointment

We are not obliged to provide a complete interpretation or detailed advice before a consultation has been booked and confirmed.

11. Appointments And Booking Confirmation

An appointment is confirmed only after:

• The consultation time has been agreed
• The applicable fee has been disclosed
• Any required payment has been received
• We have sent a booking confirmation

Sending a message or requesting a particular time does not guarantee that the requested appointment is available.

Appointment times are provided in the time zone stated in the booking confirmation. You are responsible for checking the time-zone difference if you are located outside that time zone.

12. Consultation Duration

The expected consultation duration will be disclosed before booking.

A consultation may end at the scheduled time even if the client joins late. We may, at our discretion, extend the session where the schedule permits, but an extension is not guaranteed.

A consultation may also be ended if the client behaves abusively, threatens any person, repeatedly ignores reasonable boundaries or requests an unlawful service.

13. Fees And Payments

The consultation fee and any applicable tax or compulsory charge will be disclosed before payment.

Unless otherwise stated:

• Payment is required before the appointment is confirmed
• Payment must be made through an approved payment method
• The client is responsible for charges imposed by their own bank or payment provider
• A payment is considered complete only after it has been successfully received or confirmed
• A failed, reversed or incomplete transaction does not confirm an appointment

No optional remedy, follow-up service, product or additional consultation will be charged without first explaining the price and obtaining your agreement.

You should never share a card PIN, UPI PIN, online-banking password or one-time password with us.

14. Optional Remedies Or Additional Services

If an optional spiritual practice, remedy, report, product or additional consultation is discussed:

• It will not be presented as compulsory
• Its nature and price will be explained separately
• You may accept or decline it
• Declining it will not change the consultation already purchased
• No specific outcome will be guaranteed

Where a separate product or service is purchased, additional terms may apply and will be disclosed before payment.

15. Cancellations, Rescheduling And Refunds

All cancellations, missed appointments, rescheduling requests and refunds are governed by our Cancellation and Refund Policy, which forms part of these Terms.

As a general principle:

• A refund or rescheduling request must be made through our stated contact details
• Eligibility may depend on how much notice was provided and whether the service has started
• If we cancel a paid consultation and cannot provide a suitable replacement time, the fee for the unprovided service will be refunded
• If technical failure on our side prevents the consultation, we will offer a reasonable reschedule or appropriate refund
• Once a consultation has been substantially or fully delivered, personal dissatisfaction with an interpretation does not automatically create a right to a refund
• Nothing in the Cancellation and Refund Policy limits a mandatory right available under applicable consumer law

The complete applicable policy should be reviewed before payment at: https://divinelovesolution.com/cancellation-refund-policy/.

16. Client Delays And Missed Appointments

You should be available at the confirmed time with a functioning telephone or internet connection.

If you are late:

• The consultation may be shortened to protect the next appointment
• Additional time is not guaranteed
• Rescheduling will be considered under the Cancellation and Refund Policy

If you do not attend and do not provide notice, the appointment may be treated as a missed consultation.

17. Technical Interruptions

Online and telephone consultations depend on electricity, internet, telecommunications and third-party platforms.

If a consultation is interrupted:

• We will make a reasonable effort to reconnect
• Lost time may be added where reasonably possible
• If the session cannot continue because of a failure on our side, we may reschedule the remaining consultation
• Problems caused solely by the client’s device, connection or unavailability may be treated according to the rescheduling policy

We do not guarantee that the website, WhatsApp, telephone networks or video platforms will operate without interruption.

18. Confidentiality And Privacy

We recognise that consultation subjects may be private and sensitive. Personal information is handled according to our Privacy Policy.

We will not intentionally publish or use the contents of a private consultation for marketing without separate permission.

Confidentiality may be limited where disclosure is:

• Required by applicable law or a valid legal process
• Necessary to address fraud, threats or serious misuse
• Reasonably necessary to protect the rights or safety of a person
• Required to obtain professional legal advice or defend a legal claim

Please review our complete Privacy Policy at: https://divinelovesolution.com/privacy-policy.

19. Recording A Consultation

A consultation may not be recorded, copied, livestreamed, published or shared publicly by either party without prior permission, except where recording is expressly agreed or legally permitted.

If we propose recording a consultation for quality, training or testimonial purposes, we will inform you beforehand and obtain any consent required by law.

You may request permission to make a recording for personal reference. Permission to record does not include permission to publish, edit, sell or distribute the recording.

20. Testimonials And Reviews

Testimonials describe the personal experiences and opinions of individual clients. They do not prove that every client will receive the same outcome.

We will not publish your name, image, voice, video or consultation story as a testimonial without separate permission.

Testimonials must not be edited or presented in a way that materially changes the client’s meaning. If a testimonial refers to a specific result, it should be read together with the notice that individual circumstances and experiences vary.

21. Website Content

Articles, service descriptions, frequently asked questions, videos and other website materials are provided for general information.

Website content:

• Is not a personalised consultation
• May not apply to your individual circumstances
• May be updated without notice
• Should not be treated as professional legal, medical, financial or mental-health advice

We make reasonable efforts to keep material accurate and understandable, but we do not guarantee that every page will always be complete, current or free from typographical error.

22. Intellectual Property

Unless otherwise stated, Divine Love Solution owns or is authorised to use the website’s:

• Business name and branding
• Written content
• Page designs and graphics
• Photographs and videos
• Consultation formats
• Reports, charts and educational materials
• Logos and other creative material

You may view the website and retain personally provided consultation material for your own private, non-commercial use.

You may not, without written permission:

• Copy substantial website content
• Republish consultation material
• Resell reports or recordings
• Remove copyright or ownership notices
• Use our name, photographs or credentials to impersonate or misrepresent an association with us
• Scrape the website or reproduce it to create a competing service

23. Material Provided By You

You retain ownership of original material you provide, subject to any rights belonging to another person.

You give us limited permission to use that material only as reasonably necessary to:

• Respond to your enquiry
• Prepare and provide the consultation
• Maintain necessary records
• Resolve a dispute
• Comply with applicable law

No public marketing use is permitted unless you provide separate consent.

24. Acceptable Use Of The Website

You must not:

• Attempt to gain unauthorised access to the website or its systems
• Introduce malware, harmful code or automated attacks
• Interfere with website operation or security
• Submit false identities or fraudulent payment information
• Scrape, harvest or collect information about other users
• Use the website to threaten, defame or harass another person
• Copy or misuse certificates, testimonials or photographs
• Misrepresent yourself as connected with Divine Love Solution
• Use the service for an unlawful or fraudulent purpose

We may restrict access where reasonably necessary to protect the website, our business, clients or other persons.

25. Third-Party Services

Our website may link to or depend on third-party services such as WhatsApp, Google, video-call platforms, hosting providers and payment services.

Those third parties operate under their own terms and privacy policies. We are not responsible for their independent systems, outages, content or data practices.

Mention of a third-party platform does not imply that the platform sponsors, endorses or is affiliated with Divine Love Solution. In particular, Divine Love Solution is not endorsed by Google, WhatsApp or Meta unless expressly stated otherwise.

26. Service Availability

We may modify, suspend or discontinue part of the website or an unbooked service where reasonably necessary.

A service already purchased will not be materially changed without offering a reasonable alternative, except where a change is required by law, safety considerations or circumstances outside our reasonable control.

27. Right To Refuse Or End Service

We may refuse, pause or end a service where:

• A request is unlawful, unsafe or outside our professional scope
• The client is abusive, threatening or repeatedly disrespectful
• Payment is fraudulent, reversed or incomplete
• Information has been deliberately falsified
• Continuing could harm another person or violate their rights
• A conflict of interest or serious safety concern exists
• Providing the service would violate law or platform policy

Where a prepaid consultation is ended before delivery for reasons not caused by the client, we will provide an appropriate reschedule or refund for the unprovided portion.

28. Limitation Of Liability

To the fullest extent permitted by applicable law, Divine Love Solution will not be responsible for indirect, incidental, special or consequential loss arising from:

• A client’s personal decision or action
• The independent conduct of a spouse, partner, family member or third party
• Reliance on a prediction as a guaranteed fact
• Incorrect information supplied by the client
• Temporary website, telephone, payment or internet failure
• Unauthorised use of consultation material by the client or another person

Where liability cannot lawfully be excluded, our total liability relating to a specific paid consultation will ordinarily be limited to the amount paid for that consultation.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct, gross negligence where applicable, or mandatory consumer rights.

29. Client Responsibility For Misuse

To the extent permitted by law, you will be responsible for a third-party claim, loss or reasonable expense resulting directly from:

• Your unlawful use of the website or consultation
• Information you had no authority to provide
• Your infringement of another person’s privacy or intellectual-property rights
• Your unauthorised recording or publication of a consultation
• Fraudulent, abusive or harmful conduct

This provision does not require you to compensate us for loss caused by our own unlawful conduct, negligence or breach of these Terms.

30. Events Outside Reasonable Control

We will not be responsible for delay caused by events reasonably outside our control, including severe illness, natural disaster, government restriction, internet or telecommunications failure, power outage, civil disturbance or failure of a third-party platform.

Where possible, we will notify affected clients and offer a reasonable reschedule or another remedy required by applicable law.

31. Changes To These Terms

We may update these Terms to reflect changes in our services, legal obligations, payment process or website operation.

The revised Terms will be posted with an updated date. Material changes will generally apply prospectively and will not remove a right already attached to a completed purchase unless required by law.

32. Governing Law And Disputes

These Terms are governed by the laws of India.

If a concern arises, please contact us first and provide a reasonable opportunity to review and resolve it.

Subject to mandatory consumer rights and any jurisdiction that cannot legally be excluded, disputes relating to these Terms or our services will be subject to the courts having jurisdiction in India.

Nothing in this section prevents a consumer from using any remedy available under applicable consumer-protection law.

33. Grievance Contact

Questions, complaints or service concerns may be sent to:

Grievance Contact

Name: Astrologer Naresh Shastri

Divine Love Solution

Email: info@DivineLoveSolution.com

Telephone/WhatsApp: +91 85296 90370

Please include your name, consultation date, payment reference where relevant and a clear description of the concern. We will review the matter and respond within a reasonable period according to applicable law.

34. Severability

If a court or competent authority finds one part of these Terms invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

35. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have permanently waived the right to enforce it later.

36. Entire Agreement

These Terms, together with the Privacy Policy, Disclaimer, Cancellation and Refund Policy and written booking confirmation, form the agreement governing your consultation.

If a booking confirmation contains service-specific information such as the appointment time, duration or fee, that information will apply to that booking. These Terms will continue to govern all other matters.

37. Contact

Divine Love Solution

Astrologer Naresh Shastri

Email: info@DivineLoveSolution.com

Telephone/WhatsApp: +91 85296 90370