Privacy Policy

Last updated: 28 August 2026

Divine Love Solution understands that people often contact us about personal, private and emotionally sensitive matters. This Privacy Policy explains what information we collect, why we collect it, how it may be used and the choices available to you.

This Policy applies when you visit https://divinelovesolution.com, contact us by telephone, WhatsApp, email or website form, book a consultation, make a payment, or otherwise communicate with Divine Love Solution.

By using our website or voluntarily providing information for a consultation, you acknowledge the practices described in this Policy.

1. About Divine Love Solution

Divine Love Solution provides private astrology and spiritual-guidance consultations through Astrologer Naresh Shastri. Consultations may relate to love, marriage, relationships, family concerns and other personal questions.

For the purpose of this Policy, “Divine Love Solution,” “we,” “us” and “our” refer to the operator of the website and consultation service.

2. Information You Choose to Provide

The information we receive depends on how you contact us and the service you request. It may include:

• Your name, telephone number, WhatsApp number or email address
• Your preferred language and preferred consultation method
• Your date, time and place of birth
• Birth details of a spouse, partner or prospective match, where relevant
• Photographs that you voluntarily provide for a requested consultation
• Questions or background information about a love, marriage, relationship or family concern
• Appointment preferences and consultation history
• Payment amount, transaction reference and payment status
• Messages, documents or other information you voluntarily send by WhatsApp, email or another communication channel
• A testimonial, review, photograph, audio recording or video that you separately agree to provide

If you provide information about another person, such as a spouse, partner or prospective match, you are responsible for ensuring that you are permitted to share it. Please avoid providing unnecessary identifying or private information about another individual.

3. Information Collected When You Use the Website

When you visit our website, limited technical information may be collected automatically by our website, hosting provider and measurement tools. This can include:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate location derived from an IP address
• Referring website or advertisement
• Pages viewed and time spent on the website
• Buttons or links selected, including Call and WhatsApp buttons
• Date and time of access
• Cookie identifiers and similar technical information
• Campaign information contained in advertising links

This information helps us keep the website secure, understand how it is being used and measure whether our advertising leads to genuine enquiries.

We do not intend to send your name, telephone number, email address, birth information, photographs or private consultation messages to Google Analytics or Google Ads.

4. How We Use Information

We may use personal information to:

• Respond to questions and consultation enquiries
• Confirm consultation availability, duration and fees
• Schedule and provide requested astrology consultations
• Prepare for a consultation using the birth details and information you voluntarily provide
• Communicate about appointments, payments, rescheduling or follow-up
• Process and confirm payments
• Maintain necessary business, accounting and transaction records
• Provide customer support and resolve complaints
• Prevent fraud, misuse, spam or security incidents
• Maintain and improve our website and consultation process
• Understand website traffic and advertising performance
• Comply with lawful requests and legal obligations
• Establish, exercise or defend legal claims
• Send promotional communication only where you have requested it or where applicable law permits it

Information shared for a private consultation is used for that consultation and related communication. We do not use private relationship narratives, birth information or consultation photographs to create advertising audiences or target advertisements based on your personal situation.

5. WhatsApp, Telephone and Email Communication

Selecting a WhatsApp button will take you to WhatsApp, a third-party communication service. Information sent through WhatsApp is also handled according to WhatsApp’s own terms and privacy practices.

We may retain relevant messages where reasonably necessary to answer your enquiry, provide a consultation, maintain transaction records or resolve a complaint.

Telephone calls are not recorded unless you are clearly informed beforehand and any consent required by law has been obtained. We may retain basic call information, such as the telephone number, call date, duration and follow-up status.

Email messages are retained only for as long as reasonably necessary for communication, service administration, record-keeping or legal purposes.

6. Payments

Payments may be completed through UPI, bank transfer or a third-party payment service. The payment provider or financial institution processes your payment information under its own privacy policy and security practices.

We may receive and retain limited transaction information such as:

• Name of the payer
• Amount paid
• Date and time of payment
• Transaction or reference number
• Payment status

We do not ask for or intentionally store your card PIN, UPI PIN, online-banking password or complete payment-card authentication information.

7. Cookies and Similar Technologies

Cookies are small files stored on a browser or device. Our website may use:

Essential cookies

These support basic website functionality, security and user preferences.

Analytics cookies

These help us understand how visitors reach and use the website, which pages are helpful and whether technical improvements are required.

Advertising and conversion-measurement cookies

These may help us determine whether an advertisement resulted in a website visit, Call-button selection, WhatsApp-button selection or another defined action.

Where required, non-essential cookies will be used after you make a choice through our cookie notice. You can also restrict or delete cookies through your browser settings. Blocking some cookies may affect certain website features.

8. Google Analytics and Google Ads

We may use Google Analytics and Google Ads conversion measurement to understand website activity and evaluate advertising performance.

Google may process technical information such as cookie identifiers, IP addresses, device information, referring pages, advertisement interactions and website events. Google processes this information according to its own policies and contractual terms.

Our use of advertising measurement is intended to assess campaign performance. We do not intentionally provide Google with information that directly identifies you or with the private content of your consultation.

• Google Privacy Policy
• Google advertising technologies
• Google My Ad Center

9. When Information May Be Shared

We do not sell or rent personal information.

Information may be shared only where reasonably necessary with:

Service providers

This may include website hosting, cloud storage, email, communication, security, analytics, advertising measurement, appointment-management and payment providers. These providers receive only the information required to perform their services.

Professional advisers

Information may be shared with accountants, auditors, legal advisers or other professionals where reasonably necessary and subject to appropriate confidentiality obligations.

Government or lawful authorities

Information may be disclosed where required by law, court order or a valid request from an authorised public authority, or where reasonably necessary to protect rights, safety and security.

Business changes

If the ownership or operation of Divine Love Solution changes, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

We do not disclose the private content of a consultation for advertising or unrelated commercial purposes.

10. Testimonials, Reviews and Client Media

We will not publish a client’s name, photograph, audio, video, consultation story or testimonial on our website, social media or advertisements without separate permission.

Where permission is provided, we will use the material within the scope explained at the time consent is requested. You may contact us to withdraw permission for future use. We will take reasonable steps to remove the material from channels under our control, although previously printed material, cached content or third-party reposts may not always be immediately removable.

11. Marketing Communication

A consultation enquiry does not automatically mean that you have agreed to receive ongoing promotional messages.

Where marketing consent is required, we will request it separately. You may ask us to stop promotional communication at any time by:

• Replying “STOP” to a promotional message
• Contacting us through WhatsApp
• Emailing info@DivineLoveSolution.com

We may still send necessary service messages concerning an active booking, payment, requested consultation or privacy request.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing consultations, responding to enquiries, maintaining payment and accounting records, resolving disputes and complying with legal obligations.

Different information may be retained for different periods. For example:

• An unanswered or completed enquiry may be removed when it is no longer required
• Consultation information may be retained where follow-up has been requested
• Transaction and accounting records may be retained for the period required by applicable law
• Testimonials may remain published until permission is withdrawn or the material is no longer used
• Security logs may be retained temporarily for fraud prevention and website protection

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

13. Data Security

We use reasonable administrative, organisational and technical safeguards intended to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to consultation information should be limited to people who reasonably require it to provide or administer the service.

No internet transmission, messaging platform or storage system can be guaranteed to be completely secure. You should therefore use care when sending private information online and avoid sharing information that is not necessary for your consultation.

14. Your Privacy Rights and Choices

Subject to applicable law, you may request to:

• Know what personal information we hold about you
• Obtain information about how it has been used
• Correct inaccurate or incomplete information
• Update information that has changed
• Request deletion of information that is no longer required
• Withdraw consent where processing is based on consent
• Stop promotional communication
• Raise a concern or grievance about our handling of your information
• Nominate another person to exercise applicable rights in the circumstances permitted by law

Withdrawing consent does not affect processing that was lawful before the withdrawal. We may retain information where continued retention is required by law or reasonably necessary to establish, exercise or defend a legal claim.

To make a request, email info@DivineLoveSolution.com or contact +91 85296 90370. We may need to verify your identity before acting on a request.

15. Children’s Privacy

Our consultations and website services are intended for adults aged 18 and above. We do not knowingly collect personal information directly from a child.

If you believe that a child has provided personal information without appropriate parental or guardian involvement, please contact us so that we can review and, where appropriate, delete the information.

16. Processing Outside Your Location

Some technology and communication providers may process or store information on systems located outside your state or country. Where such processing occurs, we will take reasonable steps to use reputable service providers and handle information in accordance with applicable legal requirements.

17. Third-Party Websites and Services

Our website may contain links to WhatsApp, Google, social-media platforms, payment services or other third-party websites.

We do not control the privacy, security or content practices of those third parties. You should review their privacy policies before providing information through their services.

18. Changes to This Policy

We may update this Privacy Policy when our website, consultation process, technology providers or legal obligations change.

The revised version will be posted on this page with an updated “Last updated” date. Where a change materially affects how previously collected information is used, we will provide additional notice where required.

19. Questions, Requests and Grievances

Questions, privacy requests or complaints may be sent to:

Please write “Privacy Request” in the subject of an email and briefly describe your request. We will review and respond within a reasonable period in accordance with applicable law.